Our Promise - Client Charter

At Footprint Building our aim is to live up to the highest possible standards in our dealings with all our clients.

Footprint Building will:

Work in an environmentally conscious and ethically sound way

Ecological conscientiousness is central to our business. It influences everything we do – from the products we offer to the production methods we choose and the vehicles we drive.  (For more information see our Environmental and Ethical Commitment).

Support clients and customers in making sound green choices

We recognise that being ecologically responsible can mean different things to different people. We endeavour to help our customers make choices that are right for them, their home and the environment. We offer a wide selection of eco-build products and services and research our supply chain to check its environmental credentials. We give our customers advice and guidance to aid them in their decision making.

Deliver high quality products and services

We aim to deliver the highest quality craftsmanship and finish in all our trades. We plan and manage our projects dilligently in order to deliver them on time and budget. For more information on how we manage our projects see the How We Work section.

Be approachable and maintain clear, prompt communication

We believe in open and straightforward communication and ongoing dialogue. All our clients are provided with points of contact for both our office and site so that we can answer questions and resolve concerns as they arise. We compile weekly updates for all projects and where appropriate have regular client progress meetings.

We limit disruption to our customers and their neighbours where ever we can and where appropriate issue courtesy notifications of work schedules to neighbours.

Advise and assist with building regulations

We ensure that our building works are fully compliant with building regulations and, where possible we work to surpass the standards set by building control, especially with regard to energy efficiency. We will support clients through the building regulations application process.